Troubleshooting

Helplink North encourage customers to carry out checks to their central heating systems before calling out an engineer. Please note the issue and read our information below. This way it will save you the hassle of being without central heating or hot water.

Click here for

How to Repressurise a Boiler 

No Hot Water (central heating alright)

No Central Heating (water alright)

No Hot Water or Central Heating 

Water Gurgling 

Boiler Leak 

Noisy Boiler 

Issues with Radiators

How to Bleed a Radiator   

My central heating / hot water isn’t working

 Troubleshooting checklist

There could be a number of reasons why your central heating or hot water isn’t working. You can some issues yourself.  Try these tips below :

  • Check the gas, electrical and water supplies to the appliance are turned on.  It’s surprising how easily they can get accidentally switched off.
  • Check the thermostat is turned up and the clock timer is on and also check the batteries.
  • Some boilers have a pressure gauge showing system water pressure, this usually needs to be at around 1 bar, refer to manufacturers instruction manual on how to re pressurize.
  • Check to see if there is a pilot light showing and look to see if it has gone out  - this is a very common problem with older appliances.
  • Put your heating on maximum setting for a short while to see if you can get it back into action.
  • Consider whether the clocks gone forward or back? Your clock programmer might just need adjusting to the right time.
  • Consider if there has been a power cut recently in your area? Your heating clock programmer may have returned to its factory settings when the power came back on. Test the central heating by setting it to come on in 15 minutes time – if that works, simply re-enter your preferred settings.
  • Do you have a customer-operated reset switch (not one that needs you to remove any casing)? These are usually found on the front of modern boilers: check your user manual to see if it needs re-setting.
  • Try turning the electrical supply to the boiler off and on – the switch is usually near the boiler or in the airing cupboard. This might reset your boiler and resolve the problem.
  • Could you have frozen pipes? In periods of long, cold weather, the condensate pipe of your boiler can

If in doubt please call us.

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